Effective Date: January 1, 2026
This Privacy Policy explains how Galactic Wins ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you access or use our online casino platform ("Service"). By accessing Galactic Wins Casino or using our services, you agree to the terms outlined in this Privacy Policy.
We are committed to protecting your privacy and ensuring the security of your personal data in accordance with New Zealand privacy laws, including the Privacy Act 2020, and international standards such as the General Data Protection Regulation (GDPR) where applicable.
When you register an account at Galactic Casino, we collect personal information necessary to verify your identity, process transactions, and comply with legal obligations. This information may include:
We may also request proof of address and other documentation as part of our Know Your Customer (KYC) and Anti-Money Laundering (AML) verification procedures.
When you visit our platform, we automatically collect certain technical information through cookies, web beacons, and similar tracking technologies. This data includes:
This information helps us optimize your experience, detect fraudulent activity, and improve our services.
We collect information related to your gaming activity on Galactic Wins Casino, including:
This data is essential for account management, responsible gaming measures, and regulatory compliance.
We process your personal information for the following purposes:
Your information is used to create and maintain your Galactic Wins Casino login credentials, process deposits and withdrawals, manage your account settings, and provide customer support. We verify your identity to ensure compliance with legal age requirements and prevent unauthorized access to your account.
We also use your data to communicate important account updates, transaction confirmations, and service-related notifications.
As a licensed online casino operator, we are required to collect and retain certain personal information to comply with New Zealand gambling regulations, AML/KYC requirements, and international gaming standards.
We may share your information with regulatory authorities, payment processors, and verification services to fulfill these legal obligations and maintain our operating licenses.
We monitor account activity and analyze behavioral patterns to detect and prevent fraudulent transactions, money laundering, bonus abuse, and unauthorized account access.
Advanced security measures, including encryption and multi-factor authentication, protect your personal data and financial transactions from cyber threats.
We use your gaming data to implement responsible gambling measures, including self-exclusion programs, deposit limits, and early intervention for problem gambling behaviors.
Our systems monitor for signs of gambling-related harm and provide tools to help you maintain control over your gaming activities.
With your consent, we may use your contact information to send promotional offers, bonus announcements, and personalized gaming recommendations. You can opt out of marketing communications at any time through your account settings or by following the unsubscribe instructions in our emails.
We analyze your preferences to tailor our communications and provide relevant content that enhances your experience at Galactic Casino.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data in the following circumstances:
We engage trusted third-party service providers to support our operations, including payment processors, identity verification services, cloud hosting providers, customer support platforms, and marketing analytics tools.
These partners are contractually obligated to protect your information and use it solely for the purposes we specify.
We may disclose your information when required by law, court order, or governmental regulation. This includes sharing data with law enforcement agencies, regulatory bodies, and tax authorities in New Zealand and other jurisdictions where we operate.
We cooperate fully with investigations into illegal activities, including fraud, money laundering, and underage gambling.
In the event of a merger, acquisition, corporate restructuring, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change in ownership and provide options regarding your data.
The new entity will be required to honor the commitments made in this Privacy Policy.
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security protocols include:
While we strive to protect your data, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, and you acknowledge the inherent risks of providing information online.
You are responsible for maintaining the confidentiality of your login credentials and should immediately notify us of any unauthorized access to your account.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Account information and transaction records are typically retained for a minimum of seven years after account closure, as required by New Zealand financial regulations and international AML standards.
Once the retention period expires, we securely delete or anonymize your personal data in accordance with our data disposal procedures.
Under New Zealand privacy laws, you have the following rights regarding your personal information:
You may request access to the personal information we hold about you and ask us to correct any inaccuracies. You can update most information directly through your account settings.
To request a copy of your data, please contact our Privacy Officer using the details provided below.
You have the right to receive your personal data in a structured, commonly used, and machine-readable format. You may also request that we transfer this data to another service provider where technically feasible.
Data portability requests can be submitted through our customer support channels.
You may request deletion of your personal information, subject to legal and regulatory retention requirements. We will honor deletion requests unless we are required to retain the data for compliance, fraud prevention, or legal proceedings.
You can also request that we restrict processing of your data in certain circumstances, such as when you contest the accuracy of the information.
You have the right to object to certain types of data processing, including marketing communications and automated decision-making. You can withdraw your consent for marketing at any time without affecting the lawfulness of processing based on consent before withdrawal.
To exercise these rights, please contact us through the methods specified in the Contact Information section.
Our website uses cookies, web beacons, and similar technologies to enhance your browsing experience, analyze site traffic, and deliver personalized content.
You can manage cookie preferences through your browser settings. However, disabling certain cookies may limit your ability to use some features of Galactic Wins Casino.
For detailed information about our cookie practices, please refer to our Cookie Policy.
Your personal information may be transferred to, stored, and processed in countries outside New Zealand where our service providers and partners are located. These countries may have different data protection laws than New Zealand.
When we transfer your data internationally, we implement appropriate safeguards to ensure your information receives adequate protection, including standard contractual clauses, adequacy decisions, and binding corporate rules.
By using our services, you acknowledge and consent to these international data transfers.
Our services are strictly intended for individuals aged 18 years or older. We do not knowingly collect personal information from minors, and our registration process includes age verification measures.
If we discover that we have inadvertently collected information from someone under the legal gambling age, we will immediately delete that data and close the associated account.
Parents or guardians who believe their child has provided personal information to us should contact us immediately so we can take appropriate action.
Our platform may contain links to third-party websites, social media platforms, and external services. We are not responsible for the privacy practices or content of these external sites.
We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies solely to information collected by Galactic Wins Casino.
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. The "Effective Date" at the top of this page indicates when the policy was last revised.
Material changes will be communicated through prominent notices on our website, email notifications, or account alerts. Your continued use of our services after such modifications constitutes acceptance of the updated Privacy Policy.
We recommend reviewing this page regularly to stay informed about how we protect your information.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Officer:
Email: [email protected]
We will respond to your inquiry within 20 business days, as required by New Zealand privacy laws.
By creating an account, accessing Galactic Wins Casino login, or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
You consent to the collection, use, disclosure, and processing of your personal information as described herein.
